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Continental Airlines’ Domestic First Class Named Best Overall in Zagat Airline Survey

November 29, 2010 | 0 images

CHICAGO, Nov. 29, 2010 – Continental Airlines today was named the Top Rated Large Domestic Airline for

Premium Seating in Zagat’s 2010 Airline Survey for the third consecutive year.

“We take great pride in giving our first-class customers an award-winning inflight product,” said Marketing Sr. VP Mark Bergsrud. “Those polled by Zagat made an average of more than 17 flights per year, and we are honored by the recognition of those frequent flyers.”

Continental also received high marks from Zagat in the following categories: Economy Seating, Best In-Flight Entertainment (domestic), Top Frequent Flier Program (international), Best Value (domestic and international),

Best Consumer On-Time Estimates (domestic), Best Luggage Policy (domestic) and Best Check-in Experience (online tools, curbside service, ticketing kiosks and terminal agents).

The Zagat 2010 Airline Survey covers 16 domestic and 74 international airlines, as well as 30 domestic airports. The survey incorporates the opinions of more than 8,000 frequent fliers and travel professionals (e.g. travel agents) who collectively took 139,300 flights in the past year.

About Continental Airlines

Continental Airlines is a wholly owned subsidiary of United Continental Holdings, Inc. (NYSE: UAL).

Continental, together with Continental Express and Continental Connection, has more than 2,400 daily departures throughout the Americas, Europe and Asia, serving 142 domestic and 131 international destinations. Continental is a member of Star Alliance, which overall offers 21,000 daily flights to 1,160 airports in 181 countries. Continental has hubs serving Cleveland, Guam, Houston and New York/Newark Liberty, and together with its regional partners, carries approximately 63 million passengers per year.

United Continental Holdings, Inc. became the holding company for both United and Continental upon close of the merger transaction. The two airlines will operate separately as they begin to integrate key customer services, marketing activities and airport processes. For more company information, go to and follow on Twitter and Facebook.