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Mandarin Oriental Hotel - Singapore | Hotel Review

It just didn't live up to a five-star level


Mandarin Oriental Hotel - Singapore: Located near the Marina Bay, Mandarin Oriental Hotel in Singapore was a luxury hotel that had received both some positive, and not so positive Singapore hotel reviews. With the splendid view, service and the trusted name of Mandarin Oriental, it had us curious as to what our experience would be like.

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We had arranged for a car transfer to the hotel and after exiting the aircraft, we immediately saw placards for the Ritz Carlton and the Four Seasons, but none for the Mandarin Oriental. We eventually spotted our driver after having cleared immigration and customs. We were escorted by him to the car we had booked.

First Impression/Lobby: The lobby left no lasting impression. Small in size and lacking in the style and grandeur that a lobby of the Mandarin Oriental hotel should demand, we were quite disappointed with the visual display. We were greeted at the door and escorted to our City View Suite immediately where the registration process was completed.

The Suite: The suite was nothing special. With a living room separated from the bedroom by a door, the décor was pleasant without being elegantly unique or stylish. The bed was comfortable and off-set by orange cushions for contrast and the walls were moderately decorated by paintings and display. Both the rooms had large screen TVs and there was a master bath off the bedroom and a half bath for guests. The bathrooms were marble laid and had a sink, a shower-stand and a bath, like any other bathroom in a Mandarin Oriental hotel. The room lacked warmth and style and offered a view of the tall buildings outside, not the most relaxing view to take in.

Room Service: The room service at the Mandarin Oriental was a disaster. In spite of multiple calls and for trips, we still weren’t served our whole order. We finally gave up and just shared the dishes that were correctly prepared and actually delivered.

Housekeeping: The housekeeping did a good enough job of maintaining the rooms and bathrooms at the Mandarin Oriental, but we had to go through the trouble of calling thrice before our request for an extra luggage rack was looked into, and that too after a whole hour.

Concierge: We called on the concierge at the Mandarin Oriental in hope for suggestions of a Sushi place in Singapore. His inexperience clearly showed in his every suggestion and his insistence on the in-house restaurants. He had to call us back with suggestions nearly half an hour after we went to him.

Restaurant: There were a few restaurants in the Mandarin Oriental to choose from. The Dolce Vista offered Italian cuisine and a view of the harbor, The Cherry Garden offered Cantonese cuisine, the Morton’s Steakhouse was a fine-dining steakhouse that served seafood and steaks, the Wasabi Bistro served contemporary Japanese cuisine with Californian influences, the MELT World Café offered international cuisine with Asian influence all day and the Axis Bar and Lounge was a place you could drop in for a selection of cocktails and cappuccino. But, we weren’t too impressed by the Sushi restaurant which looked like a relic from the past that hadn’t seen any recent renovation.

Pool/Spa/Activities: The pool was large and had a lot of potential for being a great hang out spot to lounge around, but it missed out on any wow factor expected out of the Mandarin Oriental. The Oriental Spa had customized treatments on offer and special treatments for couples in a Spa Suite. Designed with walnut timber flooring and Asian motifs, the spa was a great place to relax in and feel rejuvenated. The spa at the offered 5 private treatment rooms with attached showers for certain rooms, spacious couples’ suite with steam room, Agape bath tubs and opium bed, private relaxation lounge, yoga sessions and spa products for sale.

Check-Out: The check-out was quick and easy as we left quite early in the morning. The reception area was quiet and dark and not very welcoming.

Overall Impression: Our stay at the Mandarin Oriental in Singapore was not pleasing. The offer of amenities and service that the Mandarin Oriental extended lacked the edge that a luxurious hotel of its repertoire needs. Based on our experience we give them a low score of being between Bombastic and not, almost to the point of being not bombastic.

Address and Telephone Number
Mandarin Oriental Hotel
5 Raffles Avenue
Marina Square
Singapore- 039797
Tel : +65 6338 0066

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