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Dom Pedro Palace - Lisbon, Portugal

Rated Five Star But They Failed To Deliver


Dom Pedro Palace Hotel – Lisbon, Portugal: Situated in the city’s highest hill, Dom Pedro Palace Hotel is the place to stay if you want to experience some of the best views of the city and the River Tagus. Walk downhill for some 25 minutes and you’ll be right at the heart of Lisbon where all the main sights, restaurants, business and commercial centers are. It is also just minutes away by car from the airport and the beach. While Dom Pedro Palace Hotel is ideal for business travelers and tourists who want to be near everything, it has yet to prove its five-star claim.

First Impression/Lobby: A fairly new hotel built in 1998 and renovated in 2002, Dom Pedro Palace Hotel is housed in a magnificent building with a typical “big hotel” décor, making you feel as if you were in any other luxury hotel in your hometown. Nothing in it was uniquely interesting or made me go “wow.” Stained glass, fine fabrics, a few antique furniture, and white walls were the running motif of the public spaces

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Reception: Despite the ho-hum first impression, we got a warm and friendly welcome from the hotel staff, hinting to the hotel’s five-star luxury service. The check-in process was quick and simple, and the front desk clerk was kind and helpful.

The Suite: Our room, one of the hotel’s eight suites, was very pretty and relaxing with its green and brown tones, comfortable couch, lush carpets, and floral drapes. The interior would have been chic if not for the plastic plants that they used as a centerpiece. It made the room feel like a cheap two star hotel room, and not a luxury five-star hotel room, much less a suite! Good thing, the view of the city was fairly enjoyable.

The bathroom was fitted with green marbled tiles and had double sinks, a private toilet and bidet, and a shower/tub combo. Off the bedroom was a large walk-in closet. All the bedrooms in this hotel have internet access.

Room Service: The hotel charged 8.50 Euro for room service delivery, and it was not worth it at all!

The food was horrible; we ordered a cheeseburger and club sandwich, which you would think was pretty basic, but theirs were way below five-star hotel standard. You would have better luck at a McDonalds.

Housekeeping: We had nothing to complain about when it comes to housekeeping service. They did an excellent five-star job for both the daily and the evening service.

Concierge: The concierge service is handled by the front desk, and as I have come to expect with most hotels with the same setup, a huge disaster. Dinner recommendations were poor, follow-up even worse. Our special request to inquire about the sunglasses we left at the restaurant we dined the evening before was left undone, even after we called the front desk three different times about this matter.

Restaurant: Dom Pedro Palace Hotel has a gourmet Italian restaurant, Il Gattopardo, featuring al fresco dining. They also have a café, Le Caf Bistro, serving Portuguese and International dishes, and a cocktail bar with live entertainment.

If the room service food were any indication of what the restaurants had in store for us, however, we were not so enthusiastic about trying them out. We opted to dine out instead.

Pool/Spa/Activities: This hotel targets business travelers, thus its business facilities are extensive: conference rooms, secretarial services, office spaces, and other such facilities. Other services include currency exchange and a vehicle hire.

Dom Pedro Palace’s spa is one of the best in town, complete with a sauna, indoor pool, Jacuzzi, steam bath, and treatment rooms. The theme is very esoteric and earthy, and their pool is relaxing indeed.

Overall Impression Its location is probably the best thing about Dom Pedro Palace Hotel. The cost is also fair, considering that it is technically categorized as “five-star.” The suite is large and clean, but other than these basic things, this is a hotel I could not easily recommend. If you are looking for true luxury and great service, look elsewhere. My rating: Between Bombastic and Not.

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