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Four Seasons Hotel - Las Vegas, NV

The service was not up to Four Seasons' standards


The Four Seasons hotel in Las Vegas is located on the top five floors of the main hotel tower at Mandalay Bay hotel. All the major attractions in Las Vegas including the Las Vegas Strip are situated nearby.

A separate driveway, portico entrance and lobby ensure that guests at Four Seasons Las Vegas are protected from the general hubbub of Mandalay Bay where this hotel is located. Four Seasons offers 424 rooms and suites with floor-to-ceiling windows, and if you are lucking, stunning views of the Las Vegas strip.

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First Impression/Lobby: The lobby of the Four Seasons Las Vegas was done up elegantly in wood and marble. Beautiful yet simple sofas and armchairs were arranged neatly. The trademark large flower bouquet which I’ve come to expect from the Four Seasons was quite beautiful.

Reception: We were received warmly by the hotel staff. The check-in was quick and effortless.

The Suite: Our 180-Degree Strip-View Suite was large and done up in traditional style with lovely furnishings. Located high up, our suite offered a disappointing view of the Strip (just too far from all the action) through its floor-to-ceiling windows. Apart from the standard amenities, our suite also featured a study area with an executive desk, separate dining space and a walk-in closet in the bedroom.

The bathroom was done up in marble and featured a deep soaking tub and a separate glass enclosed shower. The bath products were from L'Occitane, one of my favorites. The king size bed in the bedroom was very comfortable. Overall, our suite was very nice, but for Las Vegas I was hoping something more exciting and vibrant, something that matched the city’s mood in a better way.

Room Service: Every time we ordered room service it was served very late. In fact, it took more than 30 minutes to get some ice. While lunch was 15 minutes late, breakfast was five minutes late. Agreed, 5 minutes is not a big deal, but it showed a pattern of the hotel staff being late.

Housekeeping: The twice-daily housekeeping service was executed well. Also, the staff did a fine job of the evening turn down service. However, it took forever to get our slippers. Also, in our reservation we had requested for extra luggage racks which were not provided.

Concierge: We did not get a chance to test the concierge service at this hotel.

Restaurant: The Verandah, an Italian restaurant offered both indoor and outdoor dining spaces along with a couple of private dining rooms. While the indoor space had a chic décor, the outdoor garden terrace overlooked the pool. The afternoon tea served here had a lovely spread of savories and sweets. Located on the lobby level, this restaurant is open for breakfast, lunch and dinner.

Charlie Palmer Steak is an American steakhouse with an innovative menu. Located off the hotel’s lobby, this spacious steakhouse had an upscale décor with grand arches and mahogany paneling.

Pool/Spa/Activities: The Spa at Four Seasons Las Vegas offered a range of treatments. The fitness center featured state-of-the-art equipment. Separate men's and women's locker rooms, relaxation lounges and steam rooms were the other features.

The beautifully landscaped main swimming pool was set beside the fitness center. The pool deck was furnished with chaises, lounges and arbors. Two whirlpools were present nearby while a wading pool for kids was present on the upper deck. Pool-side amenities included chilled towels, ice water, Evian spritz and frozen fruit.

Check-Out: The check out process at Four Seasons Las Vegaswas quick except for one small glitch. The bellman who came to retrieve our bags took more than 30 minutes to arrive (I was told he would come within 10-15 minutes).

Overall Impression: We have stayed at a number of Four Seasons hotels. The service here had to be about the least impressive that we have experienced so far. With the vast number of hotels in Las Vegas, the Four Seasons will need to do more to entice me back to this property. I give them an Almost Bombastic rating.

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