You are here: Home > Places > United States > Las Vegas, Nevada > Mandarin Oriental Hotel - Las Vegas, NV | Hotel Review

Mandarin Oriental Hotel - Las Vegas, NV | Hotel Review

Pure Luxury + Great Service = Bombastic!


Mandarin Oriental Hotel - Las Vegas, NV - Mandarin Oriental Hotel in Las Vegas is located in the new CityCenter complex, one of the most expensive ($8 billion!) privately funded projects in the history of the United States. The internationally renowned hotel also has private residences and located right on the Las Vegas strip. The Mandarin Las Vegas has no onsite casino or theater, making it a more relaxing and tranquil place to stay than the usual high-energy Vegas hotels. Click here to see over 30 pictures of the Mandarin Oriental Hotel.

Share this review on Facebook.

First Impression/Lobby: Upon our arrival at the hotel, the sharply dressed doorman of the Mandarin Las Vegas opened the car door for us, greeted us with a big smile, and whisked away our luggage. We were directed to the elevators where a bellman escorted us to the 23rd floor where the hotel lobby was located.

The grand lobby was spectacular. Floor-to-ceiling windows looked out to a majestic view of the Las Vegas strip. Dark wood was used on the walls contrasted with mosaic lattice and pools of light on the floor. Modern Asian sculptural pieces and fresh flowers gave a vibrant and intimate feeling.

Reception: Even before we got to the reception, the bellman already informed the front desk that we were on our way up so by the time that we got to the 23rd floor, our registration was already set and before we knew it, we were on our way to our suite. This was clearly topnotch service, and just what we expected from the Mandarin Hotel.

The Suite: We booked a Strip View Suite located on the 19th floor. It was slightly claustrophobic and small for a Las Vegas five-star hotel suite. The living room was a bit oddly shaped - long and narrow. The interiors, however, were pleasingly exquisite.

Floor-to-ceiling windows gave us a larger-than-life view of the Strip. The furniture was of high-quality solid dark wood with a rich surface grain, the chairs were oh-so-luxuriously comfortable, and oriental art pieces and fine crystal sculptures were thoughtfully and tastefully placed. The bed was fitted with sumptuous sheets and pillows that promised us a good night’s sleep.

The bathroom was huge and made of marble. It was fitted with a stand alone shower large enough for two people, private toilet stall, large vanity mirror, deep soaking bathtub, twin basin sinks, plenty of counter space, and a built in TV in the mirror. It was well-stocked with amenities including a sewing kit, dental kit, shaving kit, vanity kit, loofah, lip balm, shoe polisher, and nail pick. The bathroom amenities were by Aromatherapy Associates and smelled and felt wonderful. It was perfect!

Room Service: We decided to have our breakfast in our suite for our entire stay at the Mandarin Las Vegas and informed the hotel beforehand. On the first day, our breakfast came 20 minutes late. Two minutes before it was to be delivered, they called us to say that they didn’t have eggbeaters (or a similar egg substitute). How a five-star hotel would run out of a basic kitchen item such as this was very puzzling for us.

Once breakfast was finally delivered it was set up nicely and professionally. The taste of the food was high quality, and we couldn’t complain. However, the staff never returned to clear the table and dishes. This was especially puzzling since they specifically asked us when they should return to clear the tables and told them that they could do so in an hour. This happened two days in a row and was just inexcusable. So for quality and variety of dishes they get passing grades, but for service, they failed.

Housekeeping: Housekeeping was very inconsistent. On the first day it was topnotch, spic and span. They cleaned the room thoroughly and there was not one fault to be seen. They placed an orchid on the bathtub and on a vase at the foot of the bed, which was a really nice touch. The next day it looked like they whipped through the place as if they were on a race. Simple things like removing a robe and not replacing it, not leaving even the standard number of towels, and ignoring our requests for late turn down service earned them a failing grade in five-star quality service.

Concierge: The concierge was very personable and took a ton of time chatting with us and making dinner recommendations. Her recommendations however, didn’t rank as Bombastic.

We also were able to use the house car and driver to take us to different locations for free, but no one bothered to tell us that this was a perk we could enjoy, not until our second day and a few taxi rides later.

Restaurant: The hotel’s signature restaurant, Twist, is located on the 23rd floor and serves classic French cuisine with a “twist.” It is open only for dinner and is headed by the celebrity chef Pierre Gagnaire. A glass staircase leads up to a suspended wine loft.

Also on the 23rd floor is the Mandarin Bar, open from 5 p.m. to 2 a.m., and the Tea Lounge, which serves English-style High Tea every afternoon. The MOzen Bistro is located on the third floor and serves breakfast, lunch and dinner, while the hotel’s gourmet bakery, Amore Patisserie is located on the street level off the Strip.

Pool/Spa/Activities: Mandarin Las Vegas has an award-winning spa open only to hotel guests. They offer Chinese foot spa and exotic Oriental treatments.

Check-Out: Checkout was quick, professional and pain-free just like the check-in process. One nice thing about staying at a hotel without a casino in Las Vegas is that the front desk is usually not busy and provides a more personal service. The other hotels make you feel like you are going to a government office—slow, inefficient and distant.

Overall Impression: The Mandarin Hotel in Las Vegas had all the makings of a Fantastic Bombastic five star luxury hotel, but the slip-ups in housekeeping and room service knocked it down a level. Still, it was an enjoyable and relaxing experience and garners a Bombastic rating.

Join us on Facebook!

5 Star and Luxury Hotel, Resort,
Restaurant, Airline and Travel Reviews,
Advice and Information - Independent and Unbiased

Share this article:

reddit Delicious Digg Mr. Wong Webnews Facebook StumbleUpon


Be the first to post a comment!