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The Hotel at Mandalay Bay - Las Vegas, NV

5 Star Service at this All Suite Hotel


The Hotel at Mandalay Bay - Las Vegas, Nevada: Class, style, service and none of the craziness of the mega casino hotels is what you can expect at The Hotel at Mandalay Bay in Las Vegas.

First Impression/Lobby: From the moment our car pulled up to The Hotel we could tell this hotel was different than most of them on the strip. I finally felt like I was at a true, five-star, luxury hotel and not a crazy, busy, get'em in and to the casino hotel. The doorman and bellmen made you feel welcomed and it was easy to see they knew what service was all about. I was excited for what was to come.

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The lobby was chic and trendy with an upscale feel to it. It was so nice to be away from the rush and crowds of the huge casino hotels.

Reception: We arrived before our room was ready so they took our number and invited to have breakfast or coffee and they would call us when our room was available. Once again, service was excellent and we were welcomed and treated us like they truly wanted our business and cared we were there. It was so very refreshing after the disappointing experiences at Wynn Las Vegas and Bellagio

The Suite: Class, class, class! The Hotel is an all-suite hotel and because of its location does not have the best views of the Strip but the suite itself more than makes up for that. The seating area of the suite is compact yet it does not feel cramped. The neutral colors wrap the suite in a warmth and calm, which is just what you need after endless hours of fighting the crowds on the Strip or wrangling with the one armed bandits in the casino.

The bedroom complete with king-sized bed and small seating area is spacious and is decked out in nothing but the finest linens, pillows and comforter. Marble, granite, a 42" plasma TV and the best amenities are just some of the reasons that make The Hotel so beautiful. Add in the style and the contemporary feel and you will wonder if you are really in Las Vegas.

The suites are New York stylish and the service is on par with the best five-star hotels around the world.

Room Service: The night we ordered dinner in the room happened to be one of the busiest nights at the hotel and because of that we were told dinner would take ninety minutes. Now, normally I would not be happy to hear there was ninety-minute wait, but the fact they told me up front made it bearable.

Many hotels will say, "We will get it up as soon as we can" or "It should be up in about thirty minutes" only to end up waiting, waiting and waiting.

The other nice thing was that they also told us that if we changed our mind to not worry, they would simply cancel the order for us. Even if they delivered it and we had already went to bed or for whatever reason we did not want it, they said no problem they would simply return it and not charge us. Service like this is bombastic!

Housekeeping: Responsive, professional and thorough. We had an issue with cigar smoke coming in from an adjacent room and a call to Housekeeping had someone in our room with a deodorizer in less than 15 minutes.

The evenings turndown service was reminiscent of what I have experienced in five-star resorts in the Maldives or Africa, complete with fine chocolates and fresh flowers on the bed. The Hotel and its staff just kept impressing me.

Restaurant: Because we were at The Hotel for such a short time we only had the opportunity to try Aureole, one of Mandalay's many restaurants. Read the review and you will want to book a table; it was bombastic!

Overall Impression Simply bombastic! The Hotel offers style, class, service in a beautiful, chic and contemporary atmosphere. Staying at The Hotel and experiencing its first class service and luxury accommodations was just what we needed after so many nights at the mediocre, mega casino hotels.

If you want to treat yourself to something special on your next trip to Las Vegas then book yourself a suite at The Hotel at Mandalay Bay, you will not be disappointed.

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