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Grand Hotel Parkers - Napoli, Italy | Hotel Review

Disppointing Stay at this Five-Star Hotel

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Grand Hotel Parkers - Naples (Napoli), Italy: Situated above Naples, Grand Hotel Parkers, which is a member of the Small Luxury Hotels of the World, offers beautiful views of both Naples and The Bay of Naples but that is about all Parkers has going for it. The five-star, Parkers ended up being a big disappointment.

First Impression/Lobby: As we pulled in front of the Grand Hotel Parkers, we were quickly greeted by the bellman who took our bags and escorted us through the lobby and to the front desk.

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The lobby is not remarkable, has a feel of an old, out-dated European hotel, and does nothing to match the stunning views the hotel offers.

Reception: Reception was fast, efficient and offered a warm and sincere welcome. Even though they handle both concierge requests and front desk duties, the staff at Grand Hotel Parkers quickly registered us and had us escorted to our room, one for their eight bi-level suites.

The Suite: The bi-level suites are located on the forth floor and from the small balcony off the living room, you get astonishing views of Naples and the Bay of Naples.

The living room encompasses the first floor and is complete with a couch, two end chairs, a small writing desk, a small flat screen television and guest half-bath.

Upstairs is the bedroom and full marble bathroom, both of which leave much to be desired. The bedroom is small and the linens are bland. In the evening after turndown service, there actually is only a sheet on the bed; not five-star, luxury if you ask me.

The robes are plush but the supplied slippers only come in one size, small to medium, making them useless to myself and to most men I would expect.

The bathroom is small and the shower/tub combo has the half-glass door which lets the shower water spray out into the bathroom, making the bathroom not only small, but a wet mess as well. The bathroom ammenities are an off-brand, Natural Products, that smelled so inviting they remained unused during our stay. Again, not the five-star, luxury I was expecting.

To top it all off, the bedroom and bathroom have no windows to the beautiful view below and the air conditioning did not work correctly and the room never got to a comfortable temperature. Stunning and five-star are not words I would use to describe Parkers.

Easily put, the balcony and its views are the only part of the bi-level suite at Parkers that make the hotel worth staying in.

Room Service: The hotel advertises 24-hour room service, however, throughout most of the day, all that is offered is toasted cheese sandwiches and fruit. The truth of the matter is that room service is actually just available when the restaurant is open.

The one time we did order room service, they simply rolled in the cart and left. They did not set up the table or get the food out of the warmer, it was just a drop and run; not five-star service; it was simply less than impressive.

*One word of caution, the restaurant and room service have much different prices even though you may be ordering the exact same thing and they actually come from the same kitchen.

Restaurant: We did not dine at their restaurant for dinner but did have breakfast and did order room service both of which come from the same kitchen. I found both to be basic and uninspiring. If they were any reflection of what I would have experience had I had dinner there, I am happy I didn't.

Overall Impression The five-star, Grand Hotel Parkers ended up being a big disappointment. The hotel has a lot of potential but it is in dire need of an upgrade both in the d├ęcor but more importantly, in its service. If you are expecting five-star service and accommodations, don't plan on receiving here.

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